Privacy policy

At Pavioti Jewellery, we are committed to protecting your privacy and handling your personal information with transparency and care. This policy outlines how we collect, use, share, and safeguard your information when you visit our website or make a purchase.

 

The Information We Collect

 

We collect only the information necessary to process your orders, support your experience, and improve our services. This includes:

- Personal details: name, email address, phone number, and shipping address.
- Order and payment details: items purchased and payment method (processed securely via our third-party payment providers).
- Technical data: IP address, browser type, device information, and interaction with our website (collected via cookies or analytics tools).

 

How It’s Used

 

Your information is used strictly for the following purposes:

- To process and fulfil your orders.
- To provide order updates and respond to enquiries.
- To personalise and improve your online experience.
- To maintain the security and performance of our website.
- To comply with legal, tax, or regulatory obligations.

We do not use your personal information for unsolicited marketing without your consent.

 

MARKETING COMMUNICATIONS & CONSENT

If you provide your email address and/or phone number at checkout, subscribe to our newsletter, or initiate a purchase, you may choose to receive recurring email and SMS communications from Pavioti Jewellery. These may include:

- Marketing offers and promotions.
- Product updates and back-in-stock alerts.
- Transactional messages such as order confirmations and abandoned cart reminders.
- Review and feedback requests.

You may unsubscribe at any time via the unsubscribe link in our emails or by replying to SMS with the opt-out keyword. Alternative requests may not be recognised.

 

PLATFORM AND PAYMENT SECURITY

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services online.

Your personal data is stored securely via Shopify’s infrastructure, including databases and general application layers, behind a firewall.

Payments: If you complete your purchase using a direct payment method, Shopify securely stores your credit card data. This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

Your purchase transaction data is retained only as long as necessary to complete the transaction. Once finalised, it is automatically deleted.

All direct payment gateways used by Shopify comply with PCI-DSS standards as defined by the PCI Security Standards Council, a joint initiative of brands such as Visa, MasterCard, American Express, and Discover.

These standards help ensure that credit card information is handled securely by our store and its third-party providers.

For more details, refer to:

Shopify’s Terms of Service
Shopify’s Privacy Policy

 

Working with Third Parties

 

We share your information only with trusted third-party providers who support our operations, such as:

- Payment processors (e.g. Shopify Payments, PayPal).
- Logistics providers (e.g. Australia Post, Sendle).
- Analytics or website optimisation tools (e.g. Google Analytics).

These third parties are given access only to the data necessary to perform their services and are contractually required to handle it securely and in accordance with privacy regulations.

We do not sell, rent, or trade your personal information under any circumstances.

 

Cookies and Site Analytics

Our website uses cookies to improve performance and enhance your browsing experience. Cookies help us:

- Remember your preferences and shopping cart contents.
- Monitor website usage and performance.
- Deliver a more relevant and seamless shopping experience.

You can control or disable cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.

 

AGE OF CONSENT

By using this Site, you confirm that you are at least the age of majority in your state or province of residence. If you are under the age of majority, you confirm that you have received permission from your parent or legal guardian to use the Site or allow any minor dependents to access our Services under your supervision.

 

Data Storage and Security

 

All personal data is stored securely on protected servers and handled with appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

 

Contact

 

For any further information or assistance, please feel free to contact us at: contact@paviotijewellery.com